Refund and Returns Policy

Refund and Return Policy for Salvation Pharmacy (UK)

Prescription Medications
Salvation Pharmacy will accept returns of unused, unopened prescription medications in the following circumstances:

– Medication errors made by the pharmacy during the dispensing process
– Discontinued or changed prescriptions, provided the medication is returned within 14 days of the patient receiving the medication
– Faulty or defective medications

In these cases, Salvation Pharmacy will provide a full refund for the cost of the prescription medication. Prescription medications cannot be returned for any other reason, such as patient preference or change of mind.

All returned prescription medications must be in their original, sealed packaging. Salvation Pharmacy reserves the right to inspect any returned items before issuing a refund.

Non-Prescription Products
For non-prescription (over-the-counter or Online) products purchased from Salvation Pharmacy, customers may request a refund or exchange within 14 days of the original purchase, in accordance with the UK Consumer Contracts Regulations 2013.

The following conditions apply to non-prescription product returns:

– The product must be unopened and in its original, saleable condition
– A valid receipt or proof of purchase must be provided
– Salvation Pharmacy reserves the right to refuse returns or exchanges on certain items, such as personal care products, if the packaging has been opened or the item has been used

Refunds for non-prescription products will be provided in the original form of payment. Exchanges may be made for a different product of equal or lesser value.

Exclusions
Salvation Pharmacy does not offer refunds or exchanges on the following items:

– Special order or custom-made products
– Opened or used products (except in cases of defects)
– Products that have passed their expiration date

Please contact Salvation Pharmacy if you have any questions or need assistance with a return or exchange. We’re here to help ensure your satisfaction.

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